To be honest, I am quite speechless at the feedback and no idea what to say. These days you are more likely to hear negative feedback with more positive feedback being put in the too hard basket. I would like to thank whoever spent the time to write that feedback that it actually moved me (I even showed my partner the feedback). I know there were delays in getting aircraft off the ground and I appreciated the patience, so thank you. Ever since I got back into VATSIM, my original love was of flying. I am now thoroughly enjoying the challenges / learnings of the "other side" of aviation, ATC. Thanks @Brett Vaughan and @Joshua Micallef for being "very" patient with me during training and my assessment - I am still learning everyday I login to the network. Not a day goes by where I don't have the AIP open in GEN to lookup Phraseology for the obscure cases I come across when I connect.